Dealing With Disappointments: A Guide to Managing Expectations in Leadership

, , , , , , , , ,

 

 

 

 

We’ve all been there—

standing on the precipice of expectation, heart filled with hope and eyes fixed on a vision.

 

The exhilaration of a new project, the buzz of a fresh idea, or the thrill of an ambitious goal. Yet, the wind doesn’t always blow in our favour.

The ground beneath sometimes shifts, leaving us grappling with confusion, frustration, and even self-doubt. These moments, when our expectations hang in the balance, teetering between realization and disappointment, are the crucibles of leadership.

Navigating the intricate corridors of leadership, we often find ourselves charting courses led by aspirational visions. After all, isn’t it an important part of our job to encourage and challenge others to pull together toward a common purpose?

While this inspires us and others, it can sometimes be clouded by unmet expectations and unforeseen challenges.

When such disappointments arise, how we respond reflects our leadership acumen.

Having a grip on our own expectations is foundational.

Before setting out on any leadership venture, it’s vital to ascertain foreseeable challenges that may lie ahead. Sometimes, our ambition and enthusiasm might be racing towards an overly ambitious deadline. The key lies in recognizing these moments and recalibrating our approach, mainly if others are involved.

It helps to have well-defined personal goals and challenging yet attainable goals for our team. Beyond that, how we interact with others is pivotal in outcomes. Reflecting on the roles, goals, processes and people around us often offers clues and insights into how we function as a team as we strive toward

our preferred future. I usually have to remind myself that colleagues and co-workers can only give you what they’ve got, and sometimes there’s a shortfall.

Adaptability is a hallmark of strong leadership when the inevitable occurs and disappointments happen. Like a ship navigating turbulent waters, the key isn’t to avoid the waves but to adjust our sails and find a path through. However, during these storms, we must not become our own harshest critics. Instead, recognizing each setback as an opportunity for growth provides us invaluable wisdom.

Assumptions, often made with the best intentions, can lead us astray.

By promoting open communication, we ensure a mutual understanding that keeps everyone aligned. Furthermore, in today’s connected age, we must remember that platforms like social media showcase highlights rather than whole stories.

Constant comparisons to others can distort our perceptions, so grounding ourselves in reality is essential.

Some leaders strive to minimize setbacks. This usually backfires, and team members begin to lose trust. Preparing for setbacks and dealing with them as they happen builds our resilience. Keeping in mind that our leadership journey is as much about responding to others as it is about steering the way helps foster mutual respect and understanding.

In conclusion, disappointments, while challenging, are an inherent aspect of our leadership journey. Rather than viewing them as insurmountable obstacles, we can see them as gateways to new perspectives. Every disappointment can lead to newfound insights, attitudes, and realities, like a traveller discovering an uncharted path. We often stumble upon richer landscapes and deeper understandings through these very challenges.

The art of managing expectations isn’t about avoiding disappointments but about leveraging them as stepping stones to a brighter, more informed future.

To our continued growth, resilience, and fresh horizons,

Lorne

/by

Effective Self Leadership When Life Gets Upended

, , , , ,

When Life Gets Upended

 

 “If things are getting better, why don’t I feel better about things?”

Admittedly, my best leadership articles often flow directly from questions that leaders ask in workshops, webinars, or one-to-one: No fancy fare or clickbait-y headlines. These are just leadership questions that need answers.

This question came from a young woman who had taken on a senior executive role in her organization before the global pandemic.

You may be a long-time reader whom I’ve had the privilege of working with personally.

 Maybe we just haven’t had that opportunity yet, so this is my way to assist, advance, and encourage you in leadership scenarios you now face.

Quality leadership is a deep abiding obsession for me (in a good way). As an ever-learning practitioner, I want to keep getting better at it. I try to live up to what I write about, teach, and coach.

 I write about what it means to lead, communicate, and coach well and the necessary inner work that has to take place for that to happen.

Now back to the question and my shot at the answer.

Effective Self Leadership When Life Gets Upended

As the pandemic-fuelled crisis subsided, my client realized feelings of emptiness and even vague apprehension. She’d weathered the storm quite well throughout the prolonged crisis but was having trouble shifting gears and moving on.

I, too, have sometimes felt that way in recent times.

The pandemic was a wake-up call that life is way too short and fragile to be wasted for many of us. Lockdowns meant we had time to reflect and reassess our priorities, particularly our relationship with work.

We can’t ever avoid the trough of the change curve, but everyone has a distinctly different emotional response to what’s going on.

Fact is, we all get our fair share of life-altering events thrown our way. These could include illness, accidents, business/career failures, relationship failures, and the death of loved ones.

We usually can get through most of these disruptors with relative ease. We adjust, draw on our support networks, and move on.

But what happens when you get a pileup of two, three, or four or them?

Then things can rapidly become disorienting and destabilizing for us.

What’s different about the last two years?

The pandemic represents a massive, collective life quake.

For the first time in a century, you, me, and the entire planet is going through the same disruption at the same time.

Two years of mind-numbing uncertainty, stress, and isolation have had a “piling on” effect that made edgy people edgier, angry people angrier, and crazy folks get even crazier.

How else does one explain the recent rise in hate crimes, mass shootings, and folks being all-around more angst-y.

As a leader, how do you bring clarity, hope, and direction to those you serve through your leadership?

The best way to help your teams, colleagues, and clients who may be in crisis is not to be in crisis mode yourself. So instead, it’s back to the “inner work of leaders” thing.

Some ideas and strategies for effective self-leadership:

  • Adopt the “Just fly the plane” strategy from one of my favorite books the Checklist Manifesto.    

           (What to do in case of engine failure)  I wrote about that here.

In times of extreme crisis, as pilots run through worst-case scenarios,
they need a reminder to focus on the most important job they have, flying the airplane.

  • Don’t try to “boil the ocean” by taking on too much.

Pause for a moment and take your bearings.

Just consider how extraordinary and gloriously unlikely your

circumstances may be right now.

Better yet, you get to do this! (the alternative sucks)

  • Make room for the human side (yourself and others)

Trying to be stoic doesn’t help deal with the realities of change.

Be honest with yourself about how change is affecting you.

Make room for a wide range of emotions from others.

Allow yourself to envision some of the possibilities that change can bring.

  • Catch the vision of what could result from all the change.

Thinking forward and daring to dream even a little bit sparks hope in the human spirit.

  • Celebrate the smallest of wins! 

Take things (and days) one at a time.

Focus on the things that truly matter and bring you joy

Find ways to help and support others less fortunate.

Our choice to lead means an opportunity to take on more responsibility.

Why? There’s something worthwhile that needs doing. You have the skill and the will to do it.

When a long-term challenge happens quickly, it helps to have some short-term strategies to get you through to the good stuff.

You’ve got this!

Until next time- Lorne

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

/by

Rolling With Resistance

, , , , ,

 

Rolling With Resistance

As a leader, I bet you already know a thing or two about resistance.

It usually involves people balking at change.

It can be a new strategy, a new board policy, changing market conditions or even a new person on your team.

Circumstances unexpectedly change, and plans become come unravelled.

Everything slows down or, worse yet, comes to a screeching halt.

In physics, this is known as “Rolling Friction.”

In rough terrain, a mountain bike with fat knobby tires encounters much more rolling resistance than a racing bike with skinny tires on a paved surface.

My truck gets much worse fuel mileage when I’m on a steep incline hauling a heavy load. But, conversely, it sips fuel and goes like stink on a straight-away with no load.

Why? Because there is less rolling friction. This frees the truck to move with greater ease.

The next time a big rig goes flying by you on the highway, this is something to think about.

The dynamics of rolling friction can be just as easily applied in business leadership and life.

“You can’t make an omelette without cracking a few eggs.”

I’m talking about change.

As a leader, you can’t change things without upsetting a few people.

After all, a core leadership function is bringing about change.

Resistance is only natural. It’s human nature to resist change.

Bottom line up front! There is no way to make people like change.

You can only make them feel less threatened by it.

From experience, I find it best to just assume resistance exists. It may not manifest immediately.

There can be “issue” resistance that might require people to change a pattern or learn something new.

There’s “emotional’ resistance.

It’s entirely predictable and typical to come up against a wide range of intense emotions around a proposed change.

It often isn’t logical.

There’s “political” resistance.

Somebody for sure will feel that their authority is being threatened or questioned. Someone might think that personal or professional freedom is being lost.

Rolling With Resistance – What Doesn’t Work

Ramping up persuasions usually backfires and increases resistance.

Stressing the urgency of making a change or highlighting benefits can be equally ineffective.

Arguing or pushing back – forget it.

Rolling With Resistance – What Does Work

Override the strong urge to “set things right.”

Listen intently to understand any barriers or fears the other party is expressing.

Empathize with the concern and explore in a non-judgemental way.

Revisit the agreed-upon goals that brought you together in the first place.

Present the possibility that goals and attitudes don’t mesh with agreed-upon goals.

Identify the gap between “where we are now” and “where we want to be.”

People will only commit to a change if there’s a degree of readiness on their part.

Sometimes it just takes a bit of patience for others to pick up what you’re laying down.

Don’t be afraid to kindly say your piece, and then let silence do the heavy lifting.

Does it always work? No guarantees.

It will get you a bit down the road together in a way that’s better informed.

Until next time.

 

/by

How to Find Focus in Extreme Circumstances

, , , , , , , ,

 

 

 

Finding Focus  Marc Kleen (Unsplash)

“Guess we’ll have to wait and see” has become a running joke at my house.

My wife and I will be discussing something we plan to do in the future. First, one of us will abruptly stop. Then we’ll start laughing, and in unison, recite, “Guess we’ll have to wait and see!”

It’s been one of those years when extreme circumstances put everything in a state of flux and uncertainty.

At least in my part of the world.

First, there was extreme heat. B.C. Heat Wave Shatters Canadian Record

Then extreme wildfires. BC Wildfires 2021

Then extreme flooding. B.C Flooding  

If all of the above isn’t enough,-There’s been a spike of existential angst due to a resurgent pandemic.  Pandemic Heading into 2022 

No wonder many of us feel like we’re muddling through day by day and looking at life in slow motion through a foggy windshield.

We don’t fully understand the impact of what we’re going through right now, but at some point, there’ll be ramifications from kids losing gobs of in-school time and access to peers. Adults are becoming more insular while grappling with the stress of long-term uncertainty. Close-knit families are being torn apart by the fierce vax/anti-vax personal politics of COVID.

I’m happy to report that I’m still standing and in relatively good spirits despite all of the above.

I sincerely hope I’m confident enough to keep on trying and humble enough to keep on learning.

With this brief prologue, I’m once again diving into some of my aspirational hopes, dreams and goals with “my three words” focus exercise for the year ahead.

What Are My 3 Words About?

Well, it’s simple but never easy. My challenge every January is to come up with three words that represent the strategic directions for the year. Two isn’t enough, and four’s too many, so three’s about right.

There’s nothing magic or weird here. It’s just a way to incorporate a small success habit by bringing consistent intent, focus, and clarity to my decisions and actions in 2022

That’s why I’ve been taking the time to thoughtfully select three words that will serve as keys to my year. If you’re unfamiliar with this exercise, business writer and consultant Chris Brogan started this in 2006.

A lot of other folks are doing this. Just check out #my3words.

My Process

I spend time reflecting on the past year, what’s worked, what has not. Also, what was unclear and what was missing. But more importantly, I try to understand what I want the coming year to look like.

Sometimes, the words come out of my goals, so I’ll jot down words that capture my attention and accurately reflect my intention.

I usually talk through my goals and my three words with my wife and several close friends.

That’s always helpful.

It shaped my ideas into something more tangible. It also reaffirmed that we’re in this together, and no matter what goals I have or the words I choose, they are meaningless without mutual support.

My Approach

I try to interact with my three words each day. For example, I’ll jot them at the top of my planner page or on top of my workout calendar. Doing this keeps them front and center, not only pointing me in the direction of my goals but grounding me in the interim work that needs doing to achieve them.

Here Goes

 

I’ve come to think of my words as three keys that unlock potential in the coming year.

So far, I’ve settled on:

1. GUIDE

2. CO-CREATE

3. DEMONSTRATE

Guide: It’s a noun and a verb that packs some intention into what I do. A guide fits my role as a coach and consultant. My job is to move ahead of my colleagues and clients, survey the landscape, assess risks, recommend paths of action, and communicate a cohesive plan. In my profession, that makes sense. The most famous guides in the real world were also very physically vibrant, so I’m piggy-backing my intention to stay strong and healthy into this word. It has to carry a lot.

Co-Create: This idea is a lot more simple than a guide: what do I intend to co-create with other people in any given situation? For example, when I work with the Executive Leaders and their teams, I survey and test ideas before meetings. When I talk to stakeholders or fellow board directors, I co-create a very different experience. Sometimes, with my grandkids, I get a bit lost in the actual intentions of the moment and just plain have fun, so this relates to me there as well. My job is to co-create scenarios where those around me can grow and thrive.

Demonstrate: This one’s the hardest for me to explain to you because I’m still working on it.

Recently I was helping my granddaughter sell her handmade toques at a Christmas Farmer’s market. When someone looked interested in a particular toque, we’d demonstrate by getting them to hold it, feel it, try it on and then take a phone pic to show them how good it looked. Most of the time, it resulted in a sale. (The kid cleaned up)

I know it’s marketing basics 101, but I’m learning how to scale up and maintain an online marketing presence to showcase and demonstrate my products and services. The enemies to this kind of intention are many: procrastination, fear of rejection, unrealistic negative self-talk, and on and on.

This idea, roughly, is to seek out small marketing wins in everyday opportunities. If I hit a wall or a roadblock, waste NO time, but instead go around, switch tasks, move to the next effort. If something unforeseen happens, shrug it off and find the next win.

This one will be the hardest of all 3, but it’ll make for an exciting year if I pull it off.

Review Them Daily

The more you review your 3 words, the better. I have mine scribbled into my daily planning guides and workout calendar. They help me decide stuff. For example, “Should I say yes to this project?” or “Well, how does this align with my three words?”

What Are your Words for 2022?

It’s your turn:

  1. Please shoot me a note or share it wherever you like to share.
  2. Use the hashtag #my3words to find other people’s shared experiences, and if you’re a last-minute person, don’t worry.
  3. Start when you’re ready.

I look forward to seeing what this next year has in store.

Until next time.

/by

Up-skill Your Role With Unstructured Learning

, , , , , ,

Early in my career, I was a 6th-grade teacher in an inner-city school that was politely ranked as “difficult.”

One of my early moves was to make homework optional.

My learning agreement with students was that they would have to put in the work if they actually wanted to learn anything.

While I could teach them almost anything, I couldn’t actually make them learn anything.

It helped if I could spark sufficient interest and curiosity to kindle inner motivation. Then suddenly, students were delving into topic areas on their own and enjoying it.

While I couldn’t force kids to learn, it was up to me to provide a positive learning culture and present opportunities. One little guy who struggled to read suddenly became an avid reader. He was keen on hot-rod cars. I accidentally (on purpose) left a couple of hot rod magazines lying on my desk. He asked to take them home. I said he could bring them back and read to me the parts he liked the best.

And a reading program was born!

While there’s some overlap in the understanding of these terms, it’s generally known as unstructured learning, leveraged learning, and self-directed learning.

One enormous benefit of my stint in the teaching profession was that I became steeped in the “Socratic Method” learning system. This allowed me to perpetually channel my inner 4-year-old to ask questions. That’s something I cherish to this day.

This learning approach has worked well in becoming a leadership practitioner in Project Management and then as a Founder and CEO.

How It Works

Everything we learn in formal education is well structured and predefined.

First, teachers and professors tell us what they think we need to know. Then at regular intervals, we cram to prove that we understand what they’ve been saying all along.

The process takes anywhere from 12-20 years, and we compete with peers to get good grades.

When we hit the real world, many of us hardly apply what we’ve spent years learning in a formal setting.

That’s unless we pursue specific things for what we currently do or intend to do. (I.E., Accounting, Law, or Medicine)

 

“We have sold ourselves into a fast-food model of education, and it’s impoverishing our spirit and our energies as much as fast food is depleting our physical bodies,”  Ken Robinson, the author of The Element: How Finding Your Passion Changes Everything.

How It Can Work

The real question is, how do you learn the hard, essential things that matter to your success in life and career? How do you explore and dig deeper into complex topics you deeply care about?

In the mid 90’s, I came across an article published by the Center for Creative Leadership that put forward some bold ideas about how people learn at work.

70% of what we learn is from hands-on, on-the-job training, problem-solving, and just plain doing it.  20% is from trial and error, failure, peer learning, and observing others, and 10% from formal classroom training and courses.

Much like your daily weather forecast, it’s not highly prescriptive. The great thing about this model was that it recognized that up to 90% of our work-related learning can happen very informally.

This new way of looking at things spawned a whole new movement of “learning organizations” characterized by strong teamwork, and a high capacity to solve problems.

“Being a student is easy. Learning requires actual work.”
— William Crawford

I embraced this style of unstructured learning many years ago. I followed curiosities, read many books, and reached out to experts I knew who succeeded in the things I was interested in.

Many significant achievements that I’ve been a part of over the past decades are directly attributable to unstructured, self-directed learning.

It’s also important to recognize that everything necessary we’ve learned or accomplished is because of a teacher or a guide. In my instance, many teachers. It just wasn’t formal. Quite often, they didn’t even realize they were teaching me.

Consider this: If you or I set about to climb Everest, where conditions are harsh, and every step could be a life or death decision, we’d definitely want a Sherpa guide.

Hard skills don’t lend themselves to some YouTube instruction or easy hacks. I’d like someone experienced to show me that way and teach me step-by-step on the path forward. Right?

While mastery is the goal, I consider myself an ever-learning practitioner in the topics of Leadership, Human Behavior, Faith and Spirituality, Organizational Development, Investing, Coaching, Consulting, Writing, and Film Making, to name a few.

 “Study hard what interests you the most in the most undisciplined, irreverent and original manner possible.” ― Richard P. Feynman

Unstructured learners find and stick to learning methods that work best for them.  They find a “flow” that creates an environment and routine to sustain the creative learning process.

Build your own “learning scaffold” that can be used over and over again.

I’m amazed watching my grandson assemble complex and functional Lego creations from a bucket of random pieces. He has a personal creative learning process that he developed, follows, and repeats with every new product he produces.

 “Perseverance, pleasure, and the ability to retain what you learn are among the wonderful byproducts of getting to learn using methods that suit you best and in contexts that keep you going,” Kio Stark Handbook for Learning Anything.

If you don’t love the process of learning, this probably won’t work. Sometimes, it’s necessary to master a new skill or topic to advance your career, but this is when you find your bigger why and hold on to that motivation to keep learning.

The Basics

Here are some of the basics that can help you become a successful unstructured learner:

  1. There’ll be core content and foundational basics to whatever topic or discipline you pursue. So, immerse yourself in the basics first.
  2.  Find topics that augment and support your life’s purpose — it’s fundamental for sustaining the process.
  3.  Know what learning methods work the best for you and then explore, search, and discover. Build a personal learning scaffold that you can re-use.
  4.  Channel your inner four-year-old and ask endless questions. It takes at least 5 “why’s” to start getting to the bottom of things. Ignorance can help you dig deeper and learn faster.
  5.  Know what you don’t know — and use that to ask the basic questions. It’s astounding to me how ordinarily smart leaders deflect and B.S. their way through stuff when all that is needed is a simple “I don’t know.”
  6. Find a guide and/or cohort of like-minded people who share your interest.
  7.  Create your own feedback process. Double down on what’s working

Every unstructured learner invests in their unique process. Build your learning method and make it your own. Tricky things, topics, domains, and skills take time to master.

If you’re curious enough, don’t be afraid to invest in hard skills that will serve you for life. Commit to a process you can sustain.

Don’t rush it and burn out. Learning anything new will probably change your life for good.

The joy of mastering new skills or figuring things out on your own is a fantastic and worthwhile experience.

Until next time.

P.S. This October, I’ll once again be offering LeaderLab TM, a high-value blend of Executive Training and Coaching for successful applicants.

Watch for details in your inbox in the coming weeks. 

 

/by

7 Ways to Build Your Resilience

, , , , , , ,

 

Resilience

Photo by Biegen Wschodni on Unsplash

I love this time of the year. The unmistakable scent of damp earth, cut grass, and fresh pollen evoke the real prospect of new growth and possibility.

Knowing that it’s getting warmer and lighter every day here in the northern hemisphere is such an appropriate metaphor for coming out of the darkness and hibernation of this past year.

It’s a great time to be alive.

An operative word for this time is resilience.

Our world has changed in ways we haven’t fully processed yet. A lot of strong conversations are taking place.

I believe that resilience is our current best response.

Resilience buys us time to adapt!

 

“More than education, more than experience, more than training, a person’s level of resilience will determine who succeeds and who fails. That’s true in the cancer ward, it’s true in the Olympics, and it’s true in the boardroom.” Dean Becker

 

Foolproof planning these days requires a more perfect knowledge of the future.

That’s just not available to anyone right now.

Resilience is that deep commitment to a mindset and a skill set that builds and rebuilds ecosystems that work even when things don’t work out as planned. Especially when things don’t work out!

Resilience buys us time to adapt.

Flexibility in the face of change is where resilience comes from.

As leaders, some look to us and rely on us.

I’ve often wondered why building resilience isn’t a key business imperative. My observation is that quite often just being human is at odds with work life.

Work can routinely bring stress, negativity, setbacks, and outright failures — and most of us are challenged to combat the effects.

We often equate resilience with overcoming extreme hardship or impossible odds.

Adequately understood, resilience can serve as an ever-present, daily mentor, helping us rebound from the collected frictions and pressures of work life.

Most of us just motor on— unaware of the increasing toll of emotional depletion — and building resilience isn’t considered.

I’ve been fortunate to have highly resilient people to learn from in my life.

I’ve also had personal challenges and circumstances where I could apply what I learned.

Here are seven observable characteristics of my resilient friends and mentors.

Networks of Support

Having a robust support system is an integral part of resilience. It really doesn’t matter who has your back in life – parents, friends, relatives, teachers, coaches, or colleagues. Real friends (not the Facebook kind) will give you understanding, guidance, and comfort when you’re struggling with a problem. They help you define your priorities and provide honest feedback just when you may need it the most.

Asking for help or counsel from the people who support you is a valuable life skill.

From my decades of work with marginalized populations, having a solid network always was a key determinant of capacity to rebound from the impact of life trauma.

“Others” Mindset

Resilient people aren’t very self-absorbed. They give freely of themselves to those around them. It may appear counterintuitive, but being generous or devoting time to a worthy cause (like volunteering) are helpful strategies to take the focus off your problems.

Helping others can help expand your life skills and problem-solving abilities. Giving back to yourself is also helpful. Proper care of your health and periodically rewarding yourself contribute to thinking and acting “resiliently.”

Stick -to -itiveness

Doggedness, grit, hardiness, stamina – call it what you will. Resilient people learn to accept emotional pain and stress as part of life.  They don’t allow their difficulties to define them. All the resilient people I know avoid personal pity parties. Instead, they recognize their feelings, acknowledge the problems being faced facing, trust that their ability to meet their problems, and believe they have the strength to maintain their emotional balance.

Change Happens

Accepting the fact that things are going to change is a fundamental part of resilience. When your goals, plans, ideas, or hopes are ruined because of unavoidable circumstances, a flexible and positive attitude will allow you to focus on new projects or new hopes. If you accept the things you can’t change or control, you’re free to put your effort into the things you can change and control.

Choice of Attitude

Most of the time, we don’t get to choose the obstacles and difficulties that life puts in our way. We always get to choose our attitude toward adversity. During hard times, it’s helpful to find something positive to think about and imagine a positive outcome. Even if you don’t have all the answers and even if the solution to your problems isn’t apparent, you can choose to believe that things will work out. You can tell yourself that your issues are manageable. You can choose to see yourself as a fighter, not a victim.

Reframe Perspective

When a resilient person faces adversity, they’re likely to avoid making things worse by jumping to extremes. Resilient people tell themselves that their troubles won’t last forever. They don’t see every bump in the road as a catastrophe; they understand that things can’t be perfect. Having realistic expectations of themselves, others, and what can be achieved is the answer.

Humor

It’s been said that “laughter is the best medicine.” And really, if you can drum up some self-deprecating  humor and laugh with others, you will lighten your load and lighten up!

Appropriate laughter and humor are beautiful ways to connect to others. They help release the feeling of stress that adversity causes you.

Laughter is also good for your body – it changes your body’s response to stress.

Conclusion

Can we strengthen our capacity to think and act more “resiliently”?

Absolutely, yes.

Think how a trainer at the gym helps you concentrate on certain muscle groups for strength and endurance. Similarly the various components of resilience can be exercised and strengthened.

Check the work of Dr. Fred Luthans. It points to evidence that resilience can be learned.

Another helpful article from Harvard Business Review – How Resilience Works 

Have a great month!

 

 

 

/by